Hi adebisi
Does the screen say, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”? If so this message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a matter of time before it fails completely.
You've posted in the Tivo forum. VM have recently stopped issuing new Tivo boxes. They are being replaced with the newer V6 boxes, which are able to record 6 programs at once. The V6 boxes also have the Amazon Prime app and are able to display 4K content. You do need to have broadband with VM to be able to have a V6 box though.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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