QuickStart, set up and connections
Installing and configuring your kit
3370 PostsActivity in Broadband
Resolved! How long does an upgrade take?
Hi Team,I requested an upgrade to 1Gbps last week, and the confirmation stated April 29th as completion date, but the upgrade is yet to be done. How long does an upgrade usually take?
Cant get virgin in area
I have just moved into a new house is a new build have boxes in house with virgin signs on it but saying is not in my area my housing is saying it is would anyone be able to help me with this ?
Broadband Cables exposed
I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you let me know if someone can take a look please
No internet
Regularly no internet tonight 2 hours lights variable mainly white flashing. Restarted 2 hours ago can’t contact virgin as no internet and I rely on WiFi calling. Regular occurrence and intermittently rights itself but not today
Incoming emails are blocked by VM
Emails are being forwarded to my @virginmedia.com acct from a webmail acct but are not appearing anywhere in my VM emails (inbox, spam, bin). VM Websafe has been turned offSender has checked all their servers and there's nothing to show at their end ...
Nasty blackmailing email
Someone emailed me to say they'd hacked my email account and were going to send malicious emails to all my contacts, or use AI to generate stuff to post stuff online etc etc, unless I paid bitcoin into their bank account within 48 hours. I can't reme...
Resolved! Blueyonder email address
Hi All,I'm having a similar issue to others that I've been reading about recently in this forum. I have an old blueyonder email address and after reading through posts about the app password a few weeks ago when I got a new phone, I successfully mana...
My VM experience so far as a new customer
Hi everyone. Yes, this is a long post, if you don't like it then please do not read any further.We are new to VM and signed up due to being out of contract with BT. VM has recently installed new fibre cables in our area with the UK-wide expansion rol...
(Very) Slow Cloudflare Proxied Websites
Hi all,This week I have had FTTP Virgin Media 500M installed, through SpeedTest.net I'm getting results of 550mbit down & 54mbit up -- great (via ethernet).However, I've noticed some major lag when visiting my work websites. They are all public-facin...
Resolved! Re-emerged internet/TV issues
We have ongoing network issues coming into our property, this happened for about 8 months last yr and then finally got fixed, not sure by who or how.Since a network upgrade in Feb???(I think), the gremlins have re-appeared and when they do our Intern...
