Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi team, I have been unable to log in to my Virgin Media account for some time, site claims my password is wrong, but if I try to reset it's like it doesn't recognise my account. I have my password saved to my device and it hasn't changed so I'm 99% ...
Hi, we only have the Virgin Broadband only package however I received an email from them telling me about the apps available. I have downloaded Virgin TV Go from Playstore however whenever I log in I get an error message telling me that "we can't si...
Screenshot of the issue:Things i've done:- Verified with customer support it's my main account credentials I'm logging in with- Tried different browsers, devices- Changed my email account to something different- Reset passwordI've been sent from cust...
Figured I might get more help here than calling customer service. I'm a new virgin media customer. Everytime I try to log in to Virgin TV Go, I get the message saying my username or password are incorrect. Both of them are correct, and I am signed in...
