STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...
Unable to manage subscriptions via the Stream puck since receiving and setting up on Saturday 20 Jan (now Tuesday 23 Jan). It gives me an 'oops there’s been a technical glitch' popup, and suggests I go to https://www.virginmedia.com/manage-stream wit...
I just called expecting to be able to just add a stream box for £35 activation, without changing contract. Is that not possible?After asking all sorts of irrelevant questions (how many people in household, what do you use connection for etc.), and al...
Hi, My account number has just changed after a phone call to activate my stream box. There was an error CS1011, because it should have been activated by 25.01.25. It is complicated because that contract was cancelled and replaced by another which sen...
Hope I’m ok jumping in.we have exactly the same problem. The ITVX logo starts barely visible in the bottom right of the tv screen.The sound and picture glitch but it seems to happen mostly during adverts. The picture freezes but the sound continues o...
Please see /Digital-life/Latest-updates-have-been-released-for-360-and-Stream-boxes/
For the past week I have moved from Sky stream (no buffering) to Virgin stream(at least 4 times a day) is there an issue with it
Are there any plans for Stream to be made available without VM Broadband? I don’t live in a VM area and have had a nightmare with the Sky Stream Puck. Would sign up in a heartbeat.
Hi All, I was trying to just have one remote but the settings didn't have Arris VIP5002W-VM. I presume it's Arris as I searched for the VIP5002W-VM model that's on the underside of the virgin stream box.Does anyone know if there is a compatible one I...
Having problems trying to stream Netflix & was advised to email streamingservices@virginmedia.co.ukreply says emails not picked up from that address. Can someone help with a reliable email address?
Tried to add the essential entertainment package to my stream box a month ago and since then it's stuck on pending whenever I contact virgin about it I get told it will be on in 24 hours
