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Forum Posts

Error CS2002 - Virgin TV 360 and Stream

Hi, We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on t...

Lisa_CC by Moderator
  • 2 replies
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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
  • 0 replies
  • 2 kudos

Streaming devices

I am trying to stream sky sports from a new iPad. When I log into sky sports via virgin media link, it states I have too many devices set up. When I return to virgin media to check devices, I only have 2 and it states I can have 5.  I can only replac...

Nashby1 by Tuning in
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Connection probelms to LG OLED TV

Today I recived my Stream Box and conencts all fine to my smaller Samsung Frame TV, over wifi.When I try to do the same thing on my LG OLED I have so mnay issues to try and get it to connect. I am often greeted with a screen saying NO INPUT even when...

andyvm75 by Joining in
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Screen box shows welcome screen then black screen

So i set the box up in my bedroom no problems, i hsve no use for it so decided id put it in another room. Powered on and it shows the welcome screen then black. Can confirm the hdmi port and cable works but I've also tried other cables and tvs with n...

trippy86 by Joining in
  • 5 replies
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Adding a 2nd STream Box

I have just removed my TV Package to keep broadband and telephone only with the view to moving to streaming services only.I currently  subscribe to my own services such as Netflix / Prime and don't intend to take any of the VM additional services, so...

pga_uk by Tuning in
  • 6 replies
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Resolved! Netflix Premium

Can anyone answer this please, I recently signed up to the volt package with virgin media which includes Netflix.  I activated my Netflix account with virgin but I chose to go for the extra 5 quid to get the premium. After selecting this option I got...

Uk_B by On our wavelength
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Random sound issues on Stream apps

Hello hive, So this is a weird one - I have no sound at all when trying to watch anything on Stream from Paramount+, UKTV Play, and All4, and also no sound trying to watch anything off seperate Prime add ons like History Play or Lionsgate.  Some thin...

Remote volume issue

My Virgin stream remote will no longer control the volume on the tv, but if I go into the settings to pair my tv up the mute, volume up, volume down and tv info all work perfect, select done and go back to live tv and it won’t work.I have reset the s...

corky123 by On our wavelength
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New Stream Box - purple light

Hi. I have a new VM Stream box. Followed instructions, all plugged in successfully. Amber light was solid and is now purple. No welcome screen ever appeared on the TV. Tried turning on and off but no different. Any suggestions? Thanks 

Jpituk by Joining in
  • 1 replies
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