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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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Virgin Stream

HAD A STREAM BOX 3 WEEKS AND BT SUBSCRIPTION STILL SHOWING PENDING PHONED NUMEROUS TIMES AND PROMISED IT WILL BE WORKING WITHIN 48 HOURS. IT NEVER IS AND AFTER LOOKING ON THESE PAGES IT SEEMS TO BE A FAULT VIRGIN HAVE KNOWN ABOUT SO EITHER FIX IT OR ...

BT Sports pack on Stream TV problems

Hi. I hope someone can help. 2 days ago I added BT Sports pack to my Stream box. Despite getting an email which states it would be available immediately it is still pending/adding. I have rebooted the Stream box but still no BT Sport.Please has anyon...

CarolBow by Tuning in
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Resolved! Apps

Is it possible for me to add an App to the current choices in TV360? I'd like to add AppleTV.

GRS1947 by Tuning in
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Resolved! stream

Why can't i have stream and tv 360 can my wife get stream she has never had an account with virgin?

Freeway1 by Joining in
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Resolved! Stream Activation

Hi.I've just renewed my VM contact, I've changed broadband package and added a VM stream box. The new contract starts today 8th April. I was told not to plug in the stream box until today even if it arrived early (which it did). My VM account still s...

daznflo by On our wavelength
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Dreadful service

I have been paying for broadband, telephone and tv since January. And have no equipment that works and only broadband. Virgin seems incapable of sending the right remote streaming box which would work for my flat. X4 months in and numerous phone call...

Stream box not arrived

My stream box has not arrived, I ordered 3 weeks ago and it was supposed to come on the 28th. i am being charged tomorrow for the box. This is unacceptable. Please can my account be checked to find out why the box has not been sent  to my house yet ?...

Lyd2 by Just joined
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Controller

hi so we had a outage on our Internet this morning since then our streaming controller will not synchronise with our stream box tried Everything and all we are getting is the flashing white on the controller any help would be appreciated as i am stuc...

Resolved! Greatest Hits Premium

Can you download the Greatest Hit App on Virgin Media? I have found Radioline but I have paid for Ad Free Premium, so need to log in etc. tganjs 

RHomer by Joining in
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