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Virgin Wifi Pod problem

maaya88
Joining in

on ‎03-04-2023 23:22

My Virgin Wifi pods are allowing me to access websites like YouTube at fast rates when I connect my computer to them via Ethernet, but I can't do a speed test or connect to smaller websites.
10.0.0.0.1 192.168.1.254
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legacy1
Alessandro Volta

on ‎03-04-2023 23:56

run cmd and use
tracert website.com
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎04-04-2023 10:25

Try manually setting the PC's DNS servers to Google as a test.  They are 8.8.8.8 and 8.8.4.4

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎06-04-2023 11:11

Hi maaya88 👋

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you're experiencing problems when connecting your computer to the Wi-Fi Pods. Have you been able to do the advice provided by legacy1 and Adduxi? Has this improved the connection? Are you able to provide the tracert log?

Are you seeing any lights on your Wi-Fi Pod when connecting to the device through an Ethernet cable? Are you able to try a different cable?

Thanks,

Reece - Forum Team


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