Slow upload speeds problematic for video calls

[helly78]

We are on Virgin M500 which is supposed to be average download 516 and average upload 36.

Our download averages on Ookla speed test 170 - 220 mbps (different on the virgin speed test but I don't trust that)

Our upload never gets higher than around 4mbps and this is the problem.  I work from home mainly on video and this is not working at all well.

Is there a problem inthe area?

Is there anything we can do to fix this?

[Adduxi]

Wired or Wifi tests?

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Run the FULL tests on this site  www.samknows.com/realspeed and post the results here.

Once done we can comment.

[Client62]

For large video I'd wish to use a network cable from the computer direct to the Hub. 

Given over 300Mb/s of bandwidth is being lost between the Hub and the computer, how are they connected ?