Web safe not working

[Tk3]

It seems websafe has stopped working. I am able to access websites that I’ve blocked. Not using a VPN and have restarted my router. 

[用心棒]

Are you able to access VPN site https://protonvpn.com; by default Web Safe blocks access to VPN site?

Consider going to DNS leak test and running the Standard test. Is the ISP value reported as Virgin Media?

FYI: a device can only be protected by Web Safe if it is using Virgin Media's DNS

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[Tk3]

Hi, 

https://protonvpn.com/ Is blocked and the ISP is reporting Virgin Media

[用心棒 · Accepted solution]

This would suggest that Web Safe is working as intended.

Were the sites blocked via category or domain in Web Safe and are they still set as blocked?

[Tk3]

Ok thanks

[Kika021]

 

 

Tried it, still same issue. 
very frustrating. 
DNS to auto and showing the VM numbers. 
but when I check on your link. It’s saying Cloudflare??? Don’t make sense. 
This clearly is a VM issue that needs fixing urgently 

[用心棒]

@Kika021, is this issue occurring on an Apple device using iCloud Private Relay? If it is then consider temporality disabling it to confirm it is the cause of the issue, read more here About iCloud Private Relay - Apple Support