on 13-10-2023 17:10
on 15-10-2023 08:50
Hi @Timmybob
Thanks for posting and welcome back to the community.
We spoke about this via Twitter yesterday 🙂 thought I recognised it when I saw it haha.
It's a legit email but I'll send you a PM now to assist further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 13-10-2023 18:12
on 13-10-2023 18:33
on 13-10-2023 18:39
Your images are being moderated and blocked from appearing. Do they contain personal/identity info?
on 13-10-2023 19:03
Hey not from my end but from VM end. I'm not sure if its a legit email or not.
on 13-10-2023 19:06
You can post an email you have a question about but don't include any personal information which might identify yourself, or anyone else, individually (such as names, personal email addresses, telephone numbers etc.).
on 13-10-2023 22:53
on 13-10-2023 22:54
If an admin could pm me I'll give you my details and please check from your end if it's legit or not.
on 15-10-2023 08:50
Hi @Timmybob
Thanks for posting and welcome back to the community.
We spoke about this via Twitter yesterday 🙂 thought I recognised it when I saw it haha.
It's a legit email but I'll send you a PM now to assist further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 15-10-2023 08:58
I have to say that is a shocking piece of work for a "legit" email. I would hope that a large company like VM Ltd has a house style, agreed standards, and regular quality audits for customer communications. Apparently not on this evidence.