Child safe not blocking sites

[J_Slater]

The child safe option is switched on within my account settings but it’s not blocking any sites. Please advise

[Tom_W1]

Hi @J_Slater thanks for your post here in the Community although we're sorry to hear of the concerns you've raised.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect a PM from me to arrive shortly and respond directly when you can!
Many thanks

[J_Slater]

It was working a few days ago but has suddenly stopped working.

here is a screenshot that you’ve requested with other cases I’m having..

 

[AJC12]

Hi - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly.  It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as well. Best wishes.

[Tom_W1]

Hi @AJC12 thanks for your post here.

Looking at your alternative thread, the issues you face with the website not allowing you to make the changes is different to what is identified here.

I do appreciate though this is frustrating but please be assured we're doing our best to fix things ASAP.

Many thanks

[AJC12]

Can I check what doing your best involves?  This is the longest I have ever seen any internet provider take to respond to a child safety issue - could we hear from a senior responder on here instead of lots of Forum Team members?  Do you think it is ok for child safety functions to not work for 3 weeks?

[Tudor]

Cloudflare DNS servers 1.1.1.3 & 1.0.0.3 provide services like websafe/childsafe.

[SevenEight2019]

Hi

I’m also having the same issue. Child safe is on but adult site not blocked.

Can you help please

[Ilyas_Y]

Hi there @SevenEight2019, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with web safe you are experiencing.
I will send a private message so we can further investigate.

Kind regards,
Ilyas.

[RachelWeightman]

Hi, Did you get this resolved? Having the same issue!