QuickStart, set up and connections

Constant dropout in my connection

I am having constant drops in my internet connection (multiple times on a daily basis - generally in the evenings) and have set up a broadband quality monitoring which shows regular spikes in packet loss and high frequency of latency above 60ms. Look...

cabling

Hello, i have moved into a property that previously had virgin, the cable from the street goes to my outside wall to a damaged box and ended thereI have put on a new box and and put a conduit thru the wall ready for internal cables I have enquired wi...

Resolved! Removal of virgin media cable and box

Hello,I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. I don't intend to become a Virgin Media customer and wo...

New build not activated to move my account over

Hi guys,I’m moving into a new build property at the end of the week and want to take my Virgin account with me. Virgin is installed into the property and it has Virgin fixings throughout the house. I can’t switch online as it tells me Virgin isn’t in...

Requesting of Virgin Media Broadband Coverage

Hello,I've trying to request via your costumer service to have further coverage of you Virgin Media fibre broadband to our address for almost 2 years now. I've seen my neighbors having virgin media installed on their house even though we are on the s...

Hub 5 stuck in reboot loop

I've just got back from being away for a month and apparently the internet has been working absolutely perfectly the whole time.I've had suspicions it's my phone that messes with the WiFi for a while, is that crazy??Hub 5 is currently stuck in a loop...

Installation

In January, as a new customer, I signed up a contract for M250 fibre broadband and was advised that installation would take place on February 12th. The engineer came but told me he could not go ahead with the installation as work was required in the ...

Missing Isolator Cable

We ordered a Hub 5 that arrived today but was missing the isolator cable needed to plug the router into the Virgin receiver. In the quickstart kit it said that the hub, power supply and isolator cable would be included. I have tried to ring VIrgin cu...

Resolved! Random resetting to Router mode (should be modem mode)

My GIG 1 package has been active for about 4 months during the whole time on 3 separate occasions the modem is 'resetting' itself to Router mode. It takes a complete reset to 'undo' and reconfigure in modem mode. Does anybody have any suggestions bef...

Location and colour of outside box

Hello,We've just had the pre-install work done outside our house. We caught the engineer just as we were going out and he told us what he'd be doing - running a cable from a nearby telephone pole, which was fine. I asked if we could have it round the...

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