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Order not received

A_C_4306
Joining in

on ‎08-10-2023 12:25

I placed an order 25th September 2023 for delivery on 2nd October, I received confirmation of account number and area code but nothing since and no order has arrived, please can you check on the status of my order

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎08-10-2023 15:12

Call the Pre-installation and delivery team on 0800 052 1734 and see what they say


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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VM-Jon
Forum Team
Forum Team

‎08-10-2023 15:29 - edited ‎08-10-2023 15:30

Hi @A_C_4306 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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