Omni Box fallen off outside wall

[sixyardcecil]

Due to the recent stormy weather, our Omni Box on the outside wall has fallen off. There is no damage to it and it just needs re-drilling/screwing into the wall. Do Virgin charge for engineers to come out to do this?

[jbrennand · Accepted solution]

No...VM will repair storm damage f.o.c.

Call it in and report it as a fault.  Or post up a photo here and a VM person will assess the damage and organise a Tech visit to fix it.

[Akua_A]

Hi @sixyardcecil 

Welcome to our community forums and thank you for your first posts.

Sorry to hear your Omni box has fallen off. We can understand your concern and we want to best help. I have sent you a private message to look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all 🙂 Happy to have been able to help with this.

Please do not hesitate to contact us if you need any further help.

Thanks,