Martin yes more than once rebooting the hub resetting the pods etc to the point I'm.so fed of the lies from people within VM I have on email off person from the Exec team who changed my del date that he requested the pods (2) to be aligned linked to my new hub (also debatable as he confirmed 2nd hand ones are sent ) as one that came had items missing- no cards with codes no packaging no spanner to release the Hub3 then attach the Hub 4 - no labels or anything-I was informed 10th Oct when he emailed me he had re requested the migration then then and to wait 24 hrs still nothing 265 hrs since my "unnew hub" delivered pods still work I have the VM connec app it doesn't recognise my pods whatsoever I have been promised stuff being actioned verbally abd in writing too , plus in Sep b4 he changed the date I was told once the hub delivered as they cannot process 2 orders at the same tine on the 9th Oct after ringing to check all works OK, he would order the 3rd no call nothing no updates nothing on order paying a lot of money for continously bad svs , paying for itens that worked fine up to still having the Hub 3 and now havent since the Hub 4 - I'm writing to the ceo tomorrow when back in work as I'm being now chased on a no reply email to return the Hub 3 , which I cannot as no label instructions or anything , my order was confirmed as being New it isn't I've asked for help on my package cost too but new deals don't include Bt or TNt if i change I have to pay more - just sick of the lack svs full stop so if they try to charge me for non returned kit I will put in a counter claim and am looking for a new provider who actually does what's expected and provides full svs being paid for and doesn't lie as have had s gutful and refuse to dispense anymore energy and time I'm no longer in a contract but Virgin have and are continously failing me as a loyal customer but soon will no longer have to put up with empty promises and continues lies
