Hi, I had my T.V. & broadband installed last week and I noticed over the weekend that the cabling to the box on the outside of my house is a mess, with several cable loops left dangling and the outer sheath not properly clamped inside the box. It jus...
I got an email about upgrading to 1gig which I accepted last Sat 1st October. I received confirmation of the order which is CH2050935451.It said activation date was estimated for Tue 4th which I knew was a bit of a stretch, and I also called the call...
Hi just wondering my street was dug up months and months ago for fiber cables and thought oh at last I can soon get fiber. A months go by and still can’t get fiber some of the street has got it installed just wondering why I still can’t get fiber. I’...
Hello,Everyone on my street is able to get Virgin Media except my house. Is there any way to get clarification on why this is, or how to get connected? If someone could contact me from the forum team to investigate further that would be super epic.Th...
Hello,I have been told the pre pull for my connection has been completed. I have had a look outside of my property and I can't see no cables or the usual brown box anywhere. Does this mean it hasn't been done.thanks
Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. The only one I have is like this which does ...
I placed an order 25th September 2023 for delivery on 2nd October, I received confirmation of account number and area code but nothing since and no order has arrived, please can you check on the status of my order
Hi,I used the postcode checker and my house number isn’t available for broadband, but all of my other neighbours within my postcode and area have Vm available to them. I really want to use your broadband and think it’s a shame that you have missed ou...
I need an engineer . The QuickStart package doesn’t connect to my broadband connector in the wall . The connectors don’t fit . The cable to the tv not long enough . Easy enough to contact when selling me the product
Is it standard for installed cable to be c50mm (2”) below the ground and not in a duct? Seems likely to get damaged?
