External box needs to move due to home extension

[Clare_girds]

Hi, we need to move our external box and cabling due to a home extension. The box is currently positioned on the front of our house, but due to an extension to our hallway it will soon become internal. I would like to organise for a technician to assess the issue and reposition the box to the front of the new hallway and keep it external. Total distance would be within 5m. Builders are currently in the process of the build so looking to coordinate this with them in the most effective way. Please could you let me know how I go about this and the cost? Many thanks

[jbrennand]

This is a straightforward "move" request and will cost £25.

To action it call in on the fault line number but see this...

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There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)
FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

[Ilyas_Y]

Hey @Clare_girds Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

We can get this done for you to move the cabling around.
I will send a private message. 🧾

Kind regards,
Ilyas.