need to move external box 15 foot along same external wall

[slogoheinzy]

service was installed last oct but external box is in wrong position. It needs to be mounted 15 feet away on same wall - so it will enter property in a different room

How do i engage VM to come and move the box ? Ive had no luck via telephone

Thanks

[jpeg1]

If you can't book by phone, wait for a VM person to pick this up. Fixed cost £25.

[jbrennand]

Or try...

Text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

[Beth_G]

Hi slogoheinzy

Thanks for your post, welcome to the Community Forums.

We'll be happy to arrange for an engineer to come and relocate the omni box for you. As confirmed above, there will be a £25 charge for this visit. 

If you'd still like to go ahead with this, please respond to my PM 😊

Thanks