a month ago
Hello.
I had an engineer booked for today between 1-6pm.
I waited in all day and the engineer was a no show with no communication at all.
Checked my appointment status online and they’ve changed it to tomorrow 8-1pm!
no happy about this.
can I be compensated for wasting my time and no communication from virgin at all?
thanks
a month ago
See this re compensation
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
4 weeks ago
Hi @Charlied94
Thanks for posting and welcome back to the community.
Sorry to hear of this and I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill