Returning customer here and sorry for the long post.
For context I'm a civil servant who works from home so having internet is important.
So I signed back up to VM broadband in mid October and given an install date of 3rd of November, shortly after signing up I received a phone call advising someone would be coming out to do a site assessment.
Couple of days later a VM van pulled up knocked at the door and said that he's looked at the work and should be quick and easy for "Commex" to do the external work should only take an hour to run the cable from the CAT box outside the house to the house, while talking to him he books the job and is given a date of 27th October for the work to be done.
27th comes an goes and no one turns up, I then get a text message saying it's been delayed to the 12th of December.
Several phone calls later over 3days and them "escalating" to their supplier. I'm told that the work needs to be carried out overnight, a job has been created but no one's assigned to it.
My latest phone call today 6/11, I'm told that as the install date is the 12th of December they will do the work anytime up to that date. Again I asked for this to be escalated
I'm currently tethering using my personal device but I have gone over my allowance (120gb) and will start to incur charges.
How can a simple 1 hour job take so long. Give me the cable and I'll do it myself....
