Connect App cannot find hub

[ianp1965]

Had a new Hub4 installed 2 days ago. All my devices reconnected fine, but trying to use Virgin connect App but it cant find the Hub. Tried all the advice the app gives, (android) have cleared cache and data, have enabled the location.

Really want to get it working as we have a wifi weak spot. 

[Client62]

Just buy a Wi-Fi repeater or Mesh you could have a solution in place today.

[ianp1965]

How will that help me connect thier app to the hub?

Why should i pay for repeater when im entitled to free ones from Virgin

[Arissa_H]

Hi Ianp1965 👋🏼.

Thank you for posting, welcoming you back onto the community forum ☺.

Sorry to see the connect app is not finding your hub ☹.

Have you tried doing a reset on your hub and then seeing if it appears on your app?

Are you able to see everything else as normal on the app?

Let us know we will do our best to help you from here.