Haven't searched the forums but guessing I'm not the first to consider cancelling a move to VM.I have signed up for VM and had a surprise visit yesterday by what looks like two groundwork teams.My wife and I were out but our Ring doorbell kept gettin...
Hi. I have a VM box and a cable going into my property. Where it's at I'm planning on having an extension. The wall will be totally removed. Will VM come out to remove the cabling and box. As the alternative is for the builders yo literally cut it an...
Hi I signed my pre contract 12 days ago, and I've heard nothing back sinceHave I been rejected, is it lost Please help
Honestly feel like Virgin Media are laughing at me! I am writing to express my dissatisfaction with the service provided by VM. As a former customer in Manchester, I had a positive experience with the company. However, since moving to an area where V...
HiI was having problems connecting a printer for wireless printing. While troubleshooting this I found that I couldn't access the router (a hub 3) on http://192.168.0.1. It wouldn't ping either. I tried on different devices (wired and wireless) but n...
I’ve just checked the VM Website it says you can get speeds up to 2gig yet when I do Live chat they say it’s not available in my area yet when it’s advertised, we are on an XPON area, brand new installation, she said she can put me down for them to l...
i upgraded my package from m250 to the 1gbps plan and i received new router today and i have installed it the new speeds are showing on the router but my plan still says m250 and not the new plan
Hello. My virgin cable running into the house is exposed, no exterior box was fitted when i joined VM 4 weeks ago. I need a cover. How do i get this arranged ?
I moved into a new property in November and pre-ordered VM fibre service (1Gig plus some content streaming). Intial install date was 21 November. That got moved, then moved again, then moved again. Finally engineer showed up on 11 January. Lovely...
I’ve just received my virgin internet hub. I have sky Q but the sky internet was so bad I’ve just changed my broadband supplier. I’ve received the hub but there is no where to plug it in? I’ve gone to the old van set up as I had it years ago but th...
