Account - Cable
Please remember to keep your personal information private
6786 PostsActivity in Manage Your Account
paid historic bill payment need proof for my mortgage under writer
HiI paid the default amount off my account on Friday this week, money gone from account I was told id get a receipt from virgin but nothing arrived.I have contacted them and they have said they can not send one as it is historic.I need proof either s...
Outside wires exposed
I came back home and seen that the wires are exposed outside from the old virgin box. A while back my neighbour had a virgin engineer visit who ask if he could temporarily connect there’s to mine. Does anyone know if this is unsafe and how to get a n...
Restricted services
So I’m leaving virgin as we’re moving house and they don’t cover my new area. They sorted my bill out and I came to check my app and the website and there’s a message on there saying restricted services as my bill hasn’t been paid. I’m so annoyed bec...
Verify
Good Morning, I am a new customer with Virgin Media, I have tried to sign up and gain access to my virgin media account multiple times; it constantly tells me that I need to verify my account; upon requesting the email and clicking on the link to ve...
Return of Hub3
Hi,I sent my old Hub3 back to VM on 28/04/24 from my local Yodel shop. I am now getting emails and txts asking me to return it. I do have a tracking number but to track it I need the delivery postcode which I dont have.Can someone help please?ThanksS...
Contract ended but Virgin will not tell us leave.
We decided to leave Virgin when contract ended as Virgin would not scrap our package and let us just have broadband. We have TV, phone and broadband but do not use the TV or phone side of things at all.We phoned Virgin to tell them that we will not b...
VAT receipt
Can somebody please contact me to set up receiving a VAT receipt please.Many thanks,Kris
How do I get a new contract error corrected
I accepted a new contract at a reduced price with the understanding that it would be the same as my expired one. I now find that this is not the case i.e.Sky Sports package is not included. How do I get this error corrected?
Equipment returned 8 years ago
Virgin media is asking me to return TiVo boxes that were already returned many years ago
Unable to turn off paper billing
I’m being charged £1.50 a month for paper bills which I do not want.Ive tried calling Virgin media to turn this off and am told it’s not something that can be done by the agent, and that I have to do it.however the my Virgin media portal does not mat...
