My mother is just about to turn 90 this month, for some reason her package keeps getting upgraded to watch movies and Asian tv, both are not things she requires.ive been back and forward with your staff and unfortunately it still keeps happening.my m...
Hi,I recently recommended a friend who took up virgins services. However, my father has received an email from Aklamio to set up a referral account. In the past we have used my mobile number to contact Virgin about my fathers account (as he is hard o...
I have successfully changed my email address to sign into my account but I’m still receiving bills etc to my old email address and I no longer have any use for the old email and want to close it but I can’t as I’m getting bills sent to it. All I want...
I have had Netflix added onto my Virgin media bill since October I have been trying since then to get a virgin media to remove it. Virgin media tell me to ring Netflix Netflix tell me I do not have an account with them and they cannot help me and tel...
Got an email giving me a renewal price til march 2025 accepted the deal and waited the 14 days and nothing called virgin media and they can't deal with web orders, but the can see the order when I give them the order number, but can't action anything...
I received emails and had the option to renew my contract online which I did and received confirmation of this new contract via email on 21/4/24 - with an estimated activation date of 28/4/24. This date has came and went and nothing has happened unti...
I gave notice to terminate my VM service to disconnect on 26th May (as I'm moving to another provider). But VM have disconnected it early. The Customer Service chat have said it will take 48-72 hours to reconnect.Is there anyone I can contact to expe...
I am paying for Netflix Premium via VM but when I now access Netflix it states I am on a standard package and offers the chance to upgrade to premium which never works as my subscription level is set by VM. I have confirmed the same email address is...
Hi all, Very confused in honesty. I got an upgrade email and went for it as I could get the 500mb for an extra £3 a month for 18 months. My speed is doubled as I am a volt customer so this would put me on the 1 gig package. I received the pre-contra...