Virgin Media Community

Incorrect bill after retentions deal

I entered into a new deal on 24th Apr 2024 via retentions. I can see the new contract on "My virgin media" and the start date is effective of 24th April 2024. However a bill also generated on 24th April against the old contract for the May to June pe...

House of the Dragon series 2

Hi virgin are Sky putting house of the dragon season 2 on sky showcase as o virgin customers can watch it

disgusting treatment of my 99 year old mother

so i have been a vm customer for over 23 yearsmy mother has been a customer for over 10 yearsshe is now 99 years old and hasn't been able to live at home for a few months now and is in a care home. It is not likely she will ever return home.She has b...

Frequent daily dropouts and packet loss

Hi, Was wonderinfg if someone on the forum mods team could help?I'm experiencing frequent packet loss and drop outs on a daily basis. Note, my router is sat in modem mode and i'm monitoring both the gateway and an external service. Upon looking at th...

How can I get someone to give me a sensible new deal?

My existing contract actually expired in 2021 and I’ve just got around to realising I was paying a stupid amount of money (£157 per month) when trying to get my outgoings down. I wanted to upgrade but the offers I got online were at the lowest £142 a...

Intermittent internet connection

Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...

Virgin Media Service Not Found (C133/Service Not Found)

I've been away for a couple of weeks.In that time my box has lost connection with the Virgin Media Service. This used to happen a lot with my old box, but has never before happened with my V6 Tivo box.I've rebooted the router and the Tivo box multi...

Resolved! Hub 5 Router faulty need replacement

02:30 am router kept disconnecting from my iPhone and iPad. Tried rebooting from web interface. Still faulty. Tried power off then on. Still faulty.DHCP Server not assigning Ip addresses. Tried factory reset via web interface and then pin hole rest b...

V6 Flashing Wifi

HiJust wanted to know what does it mean? It has been ok all day but then appeared twice on V6 box - Then red like rowtating arrows and then all disappeared?just wondering as i am unsure - It has been very hot weather todaylook forward to advice and i...

Avoid this company at all cost, SERIOUSLY AVOID

(from my trust pilot review)Where do i start with this farce, I have never dealt with such a poor customer services in my life. We have been with Virgin Media for 27 years and for many years they were great. You could phone up a UK call centre and ta...