Virgin Media Community

Resolved! TV, Broadband Down

Came home on Saturday to find TV down. This was noticed as a frozen picture tried changing channels to no avail. So go to Settings-->Connect to the Virgin Media Services now--> Connecting-->Preparing (Finished)->>Connecting (Failed whilst negotiating...

Incoming emails not arriving since this morning.

Since sometime earlier today a couple of us have not been receiving email on out Virgin accounts. We use IMAP and are not receiving any errors, just no emails.Is there something wrong with Virgin's email delivery today?

Hub4 problems

My Hub4 is giving many problems since a power cut on Friday 1. Will not connect to WiFi Pods.2. Unable to connect to the settings menus in the Hub4.3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.I ...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Cloud lost connection

Alarm system - my alarm control panel is connected to my Virgin router but not polling to a third party cloud and showing a "FULL NETWORK" message on the diagnostic menu.They have checked all settings within the alarm control panel which have not cha...

Email Accounts Compromised.

New to Forum Joined Recently.I am having problems with a blueyonder and virginmedia email accounts, (compromised spam, junk and phishing) being sent out from accounts. How do I stop this happening or arrange for accounts to be deleted?

Email address given to scammer

My elderly father has given his email out with other id to a likely scammer. Can virgin help change his email/block the other one?

WiFi Pod Signal Suddenly Weakened

For the last couple of days, my WiFi pod signal is showing as only “Fair”, despite me not having moved it or done anything different with either the Hub or Pod.I’ve tried plugging it in other sockets, rebooted it, rebooted the Hub etc. Nothing seems ...

Return of Hub3

Hi,I sent my old Hub3 back to VM on 28/04/24 from my local Yodel shop. I am now getting emails and txts asking me to return it. I do have a tracking number but to track it I need the delivery postcode which I dont have.Can someone help please?ThanksS...

Virgin 360

Does anyone know when the 360 box is going to be replaced with a new version or simply an app? Or at least updated to include more features?First of all, let me say I am I am thoroughly familiar with all the features of the 360 so don’t need a tutori...