Virgin Media Community

How to Order Free Wi Fi Pods?

Been struggling for a few months with the WiFi strength in the bedroom which is used for working from home. Only just been made aware of the WiFi guarantee and the availability of Wi Fi pods supplied free of charge. I am unfortunately finding it puzz...

Volt does not apply

Just a heads up for people, according to VM, signing a contract clearing stating Volt 250 broadband does not mean you are eligible for this boost after all.thats what the ever so helpful customer ‘service’ person told me before putting down the phone...

Resolved! contract renewal

My old contract ended on the 6th Nov. I received numerous emails regards renewal but wasn't too sure what to do. I accidently hit the renewal button, and hey presto, I've signed up for 18 months. April increase looming ( twice) Tried to contact Virgi...

Wi-Fi booster

Hi how do I go about ordering a WiFi booster for my kitchen. So that we can use the WiFi just outside in the garden.

4 days of random Hub 5 disconnections.

Hi, nothing has changed, both tv boxes work without issues. I have tried all the basic stuff, but not reset. When working the speedtests seems very good. Disconnections last between 2-10 minutes, are few longer.I have tried phoning but can find no wa...

Intermittant outages London SM3

For the past week now been having constant slow speeds our outages everynight between 10pm which is rather frustrating. The area shows an issue but the resolution date just keeps getting moved each day. F011299703 is the fault reference number, but...

How many here are fighting to get Virgin/ntlworld Email to work?

Having lost access to ntlworld account and apparently needing an 'APP' password to access it via thunderbird. I'm repeatedly being asked to change email address and passwords while apparently in a continual loop .Since I am only trying to get an APP ...

Address not listed on broadband checker - How do I get this resolved?

Hi, we recently had Virgin broadband installed on our street and all houses except mine and my neighbours are listed. I know we can get fibre as I spoke to the contractors and we have a shared 'straw' in front of my house. How do I get my address add...

Talk Time limits?

Are there any talk time limits on the Anytime Chatter package? ie is there a 60 minute limit to calls. I have looked on the website and it says Unlimited inclusive calls, but I heard from somewhere that there is a 60 minute limit. Could anyone please...

ntlworld email password reset : arrrrgggghhhh!

Hi all,midday Saturday , my long used ntlworld email account . After chasing around in circles , I managed to get to the reset PW screen , where I cannott seem to generate a valid password ! Even the random crap generated by firefox's password mangl...