POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My Hub4 is giving many problems since a power cut on Friday 1. Will not connect to WiFi Pods.2. Unable to connect to the settings menus in the Hub4.3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.I ...
Just moved our router into another room downstairs but now my son has no signal at all in his bedroom upstairs (cannot even perform an Ookla speed test). I have been informed by a virgin technician that if speed is below 10mb then that means the hub ...
Consistent issues, can't even browse the internet. Don't join virgin and we'll be lookign to cancel and for Virgin to keep their word about providing a service and let us disconnect early for free. Absolutely shocking, constant latency issues, ping, ...
Came home on Saturday to find TV down. This was noticed as a frozen picture tried changing channels to no avail. So go to Settings-->Connect to the Virgin Media Services now--> Connecting-->Preparing (Finished)->>Connecting (Failed whilst negotiating...
For the last couple of days, my WiFi pod signal is showing as only “Fair”, despite me not having moved it or done anything different with either the Hub or Pod.I’ve tried plugging it in other sockets, rebooted it, rebooted the Hub etc. Nothing seems ...
Hello. I have slow download (c. 100 out of 250 Mbps) and upload (c.5 out of 25 Mbps) speeds. Most of my upstream channels' modulation is too low too (16/32 out of 64 QAM).I checked the phone and online status checking tools and there is indeed a loca...
I am experiencing poor WiFi performance (<5Mbps) in a couple of areas of my house, as confirmed by the VM Connect app. The app tells me I should "simply give us a call" to order a Wifi Pod, which my Volt benefits are supposed to include. However, aft...
I’ve been getting my internet through cable for more the 27 years originally with Telecential, via all the intermediate providers to Virgin Media. Once originally set up, it has mostly been reliable except for a few area outages from time to time. Un...
Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...
Good day all,I've got a new Virgin Hub 3 installed at home (as previous one was faulty) but the WiFi Pod does not seem to reconnect automatically.I've seen that some kind souls in the community can sort this one out Is there any chance I can get som...
