iPhone Wifi Internet problems with Hub 3

[Jobie]

I have having daily intermittent problems with my two Apple iPhones with Wifi internet and my Virgin Media Hub 3, which is rendering my home Wifi to be pretty much useless.   

The devices appear to connect to my Wifi but internet doesn’t work.  Sometimes on the iPhone WiFi settings it will say “No Internet Connection”, but not always.  However there will be no internet connection on the iPhones regardless.  

I have a wired PC, two laptops and an Android device on WiFi, and also a smart TV on the WiFi and these ALL work perfectly – the problem only appears to be with the iPhones.  (I have an old iPad Air 2 and this works fine also).

My two devices are an iPhone 11 and an iPhone SE.  Both will connect to the internet on WiFi networks outside the house (eg. My workplace) and work without any problems whatsoever.

If I do a “forget this network” and rejoin, sometimes the device will reconnect, but to be honest it is driving us crazy as my home WiFi is effectively useless and is constantly eating up mobile data. 

Doing a power off/on will sometimes resolve the problem but it is guaranteed the problem will occur again within a few hours, if not sooner.

I have tried – pin Resets, splitting the wifi Bandwidths to separate SSIDs. Static IPs, all to no avail.  I have had a Virgin engineer visit and of course his basic diagnostics found no problems.

I am at the end of my tether with this.  Is anybody able to advise?  Thanks in advance.

[Anonymous]

Although there is no mention of a security issue in your post there is a known issue with Apple products and VM and there are some ideas here https://community.virginmedia.com/t5/Networking-and-WiFi/iOS-14-Weak-Security/td-p/4410050

[Jobie]

Have previously done this and set security to WPA2-PSK for both 2.4 and 5

[g0akc]

Have you tried resetting the network settings on the iPhones?  Like this I recall;

1. Tap Settings from the Home screen. 
2. Scroll down to and select General. 
3. Tap Reset then select Reset network settings option.
4. Enter your device passcode if prompted. 
5. Tap Reset network settings again to confirm.

If that doesn't work;

• Have you tried using a free wireless analyser app - say inSSIDer on Widows - any clash or overlap with neighbours? try in different rooms
• Try changing channels
• use 5GHz only for a time - any better?
• iPhones have latest updates?

Ultimately. if various troubleshooting steps don't work, just get yourself a good third party router and put hub in modem mode

[Limepickle12345]

I have exactly same problem and cannot find a solution from Virgin (quel suprise). Scrolling through several forums it would appear that this is not uncommon amongst apple phone users who have Virgin broadband.

if you do find a solution please share.

[g0akc]

Another thing to try is the Apple AirPort utility app on your iPhones.  Install from the app store.

You have to enable scanning in the iPhone settings (turn off after you are done to save battery etc.).

https://iphone-tricks.com/tutorial/6941-using-airport-as-wi-fi-scanner-on-iphone

Try that app - does it show your Virgin Hub SSID and any details?

[Jobie]

I have done network resets on the iPhones several times.  All iPhones are fully updated with latest firmware.

I have previously run NetSpot Wifi Analyzer on my laptop and all looks fine with no clashes with neighbouring channels.

I installed Apple AirPort and can see my hub SSIDs (I have split 2.4 and 5 following a suggestion from a previous thread on here), along with my hub’s Virgin Media Hotspot.  Everything looks fine.

My two iPhones appear “connects” to my Wifi but will say “No Internet Connection”.  The iPhone MAC address does not appear in the list of connected devices on my hub.  I can see the MAC addresses of the other wifi devices (laptop, Wemo switches, etc).

[g0akc]

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@Jobie wrote:

I have done network resets on the iPhones several times.  All iPhones are fully updated with latest firmware.

I have previously run NetSpot Wifi Analyzer on my laptop and all looks fine with no clashes with neighbouring channels.

I installed Apple AirPort and can see my hub SSIDs (I have split 2.4 and 5 following a suggestion from a previous thread on here), along with my hub’s Virgin Media Hotspot.  Everything looks fine.

My two iPhones appear “connects” to my Wifi but will say “No Internet Connection”.  The iPhone MAC address does not appear in the list of connected devices on my hub.  I can see the MAC addresses of the other wifi devices (laptop, Wemo switches, etc).

---

I can't think of anything else to try - further investigation would likely need to be in a Virgin Media or Apple test environment with specialist kit and logging facilities.  It seems to be some incompatibility.  Ideally VM would look into this.

I suggest you look at getting your own router and using the hub in modem mode.  You can get a decent one for less than 50 quid off an auction site or whatever.

[g0akc]

One further thought, care of John in another thread;

After a MacOS or iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7 (below).

In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/‘ is set to be off and also Configure DNS and IP are set to "Automatic"

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-macOS-Monterey/td-p/4885920

[stefangilligan]

I’m having the exact same issue. Tried everything suggested and nothing has helped