POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hello,Is it possible to be put in touch with someone who can book an engineer visit to have my Hub 3 moved upstairs? I'm aware there is a fee associated with this and I'm happy to pay it.Best regards,L
Since last weekend (03/03/24) have been having issues with TV apps as at bottom of this post (RE: F011216248) and had a bit of back and forth on this with various VM people via call center before finding out it was a wider issue – unrelated to indivi...
Hi,When I use Zoom (I teach using Zoom) both myself and Clients are seeing messages about me having Narrow Broadband Width and this can make images intermittently stutter and stop. I do use a booster between my Hub which is downstairs and my Studio ...
How can I speak to a human being at Virgin Media? My cable has been severed so I have no Internet or phone, and the mobile network signal is poor where I live. I've tried online, but when I enter my location and account holder name they reply with...
Had no internet since Sunday evening, the system says one minute an intermediate problem in my area, go on again it says no issues go on again and says we can't connect you.
Hi,I’m posting here because I’m running out of patience and options with VM. I have experienced loss of service (currently paying for Gig1 broadband) since the 8th Feb. I was not told I needed an outlet port for the Hub either, not a problem. Enginee...
Right so here we go again having issues with the hub just received a wifi booster tried to use the app but it can't find the hub been like this for weeks now I reset hub reinstall app but no joy so now to got two boosters that won't connect to hub th...
Got back from holiday to find that all the wired Ethernet ports on my Hub 3 have stopped working, which is catastrophic as I normally run in modem-only mode with a better router and separate Wi-Fi access point. Reported the fault but got fobbed off b...
Hi everyone,For the past few weeks I've been getting lots of connection drop-outs. During the day when working from home I will get at least 3 or 4 drops, and during the evening it seems to be much more frequent - usually around 2 or 3 drops in a 4 h...
Hi, been having issues with my service where it keeps disconnecting and reconnecting. My companies IT people say it may be because of a compatability problem with the virgin network and Cisco Any Connect that I connect to for my job. Is this correct ...
