Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 30547 Views
  • 141 replies
  • 1 kudos

UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 34094 Views
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 26925 Views
  • 15 replies
  • 37 kudos

Hard Rest Not Working on Hub 3

Tried the Admin Password on Hub 3 to access Router via 192.168.0.1 as I could not recall ever changing it. Did the whole disconnect Ethernet Cables, Reset Button for 60 Seconds, timed it, watched router go through reset. Went back to web page, tried ...

How to give positive feedback for technician

Hi there, how do I go about giving positive feedback for the technician that installed a new system at my home today? I don't have access to the email account on record (where the survey email is being sent!) but I think his service needs rewarding. ...

pjfitz by Tuning in
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  • 8 replies
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Red Light Hub 3

Hi all,Similar to quite a few other posts here, my hub 3 has had its usual white light replaced with a solid red light, think maybe over the last week or so. I've tried all the usual suggested fixes of power cycles, both software and hardware, at lea...

sharp55 by Joining in
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  • 2 replies
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Resolved! Flashing green hub ligh

Morning,this morning we have woke to flashing green light on hub(dolid green wifi above) tried all steps that Virgin recommend,ended up booking an engineer but cant get a slot till Wednesday from 4pm onwards??tests show cant reach hub,all lights on a...

Karl72 by On our wavelength
  • 400 Views
  • 4 replies
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Packet Loss and some errors

Hi Can anyone advise on how to fix packet loss, have been noticing packet loss during gaming recently and decided to check on the router status and BQM. packetlosstest.com - preset "Counter strike 2" server set to United Kingdom Channel Locked Status...

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Wired connections work but no wifi

Today we noticed no phones or laptops connected to the WiFi. The smart TV and fire cube connected to the router via wires. Any idea how I can get us all online on devices. Got 2 daughters complaining every minute they are offine. 

Resolved! WORST EVER CUSTOMER SERVICE

I’d like to share my worst experience about Virgin Media CCUSTOMER CARE.No Internet or partially internet for 4 days. Appointment for a technician visit booked by Virgin Media over phone call. Received message on my Mobile phone saying:“Appointment i...

Cuckoo16 by Tuning in
  • 341 Views
  • 5 replies
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loss of connection every night at 1.4am

Just to let you know, im getting the exact same issue.  Every Tues, Weds and Thurs Morning between 2:00-2:40am, my hub 5 reboots for no reason.  Been told its trying to get a firmware update, but because I have it in modem mode it cant update.  Stuck...

Resolved! No internet

Hi, during the past week the internet has been going off, currently been off all day today (Sunday 26th Nov)I have checked service status and it says there are issues in my postcode area but only on the tv side, the tv is fine its the broadband thats...

bibz1st by On our wavelength
  • 746 Views
  • 8 replies
  • 0 kudos