POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
service was installed last oct but external box is in wrong position. It needs to be mounted 15 feet away on same wall - so it will enter property in a different roomHow do i engage VM to come and move the box ? Ive had no luck via telephone Thanks
3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1331000000-538QAM 2562521390000000.537QAM 256131470000000.238QAM 256241550000000.138QAM 256351630000000.537QAM 256461710000000.938QAM 25657179000000-1.438QAM 25...
A while ago I split our wifi up into two SSIDs for the two different bands (2.4 and 5 GHz respectively), but I've noticed whenever the internet goes down that the 2.4GHz SSID stays available (or appears to at least) but the 5GHz goes down every time....
Hi VM team,There has been no service on any channel, WiFi or Ethernet between 8:30am and 8pm for the last 2 days. The service has stopped and then come back on at exactly the same time each day. I am unable to connect to the router via IP address to ...
Hey, I have ordered a wifi router that had a delivery date set for today however this has not appeared, I haven’t received any dispatch confirmation nor any other information from yodel. I cannot use customer services either due to not having an acco...
Hi, I really need some assistance with this, I've been sent WiFi Pods to extend my WiFi (Obviously). However, Virgin in their infinite wisdom, seem to have set them up so they ONLY work with your default router settings.The problem being, their defau...
I can use wifi without problems. However, VM Connect app cannot find my Hub 3. I have done almost all solutions suggested in this community as folllows;- Reinstall VM Connect app.- Reset Hub 3 by pushing pinhall reset button.- Forget home wifi once a...
So for about an hour I have been trying to solve why my Windows 11 PC has suddenly become unable to access the network or internet. I am having this issue on WiFi and Ethernet connections.The hub is detecting my PC as being alive and on the network, ...
So like many others my hub 3 is also showing solid red light and has done for several months now. I had contacted virgin who sent an engineer out to which he said the hub is absolutely fine and left. Now I've also done all reset steps etc with no joy...
Hi allim hoping for a bit of advice as suddenly my WiFi stopped working about 3 hours ago and haven’t come back on. I believe I have a hub 3 and there is a green flashing light, and a solid green WiFi symbol currently. this hasn’t happened before and...
