POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I also have the problem of continuous red light on my Hub 3. All the tests done no problem. No overheating. At least when I touch it. Experiencing frequent wi-fi drops. It is about 6 years old.
I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router m...
Hi,In my building there are many (including me) virgin customers, and as part of having the building decorated we want to get some of the virgin junction boxes (I think?) that have fallen into disrepair replaced/fixed. Similarly the cables are a mess...
I WANT TO CANCEL THIS CONTRACT. I AM CALLING EVERYDAY TO CANCEL THE CONTRACT AND EVERY TIME I MENTION CANCELLATION THEY TRANSFER ME TO DIFFERENT DEPARTMENTS AND AND THE END THEY CLOSE THE PHONE. ITS BEEN 26 DAYS NOW THAT IM CALLING EVERYDAY WITHOUT G...
Hi. I wonder if someone can help. I have 2 pods which have not been connected to the hub for a couple of days. Tried resetting but no joy so, in desperation removed via app. Now cannot get the Hub to detect them at all. How can I get the system to re...
Hi there, I am trying to get my VMC App to work so I can see if my Pods are working properly and in the best locations.I have followed all of the online suggestions. My Hub 4 is in Modem Mode, I am sat next to it 1metre away, cleared the cache on my ...
I've got an interesting problem and I don't quite know where to start with my ISP's technicians.For about 4 weeks, my household's internet has been intermittent, one moment, it's absolutely fine, humming along at 200Mbps and the next, it's dead.I've ...
I have issue, updated package because of terrible WiFi coverage, and can't get WiFi pods....The connect app says I have 25 mbps at best in kitchen, bedroom and my office. Then says everything is great and big green thumbs up, but we are guaranteed mi...
Hello all,Just wondering if anyone on here is a XGS-PON customer with the Hub5x and have been told there is a know fault (that started yesterday) I had the red light on my hub late last night, this morning I now have a yellow light l. Spoken to a few...
I’ve just returned from a holiday and has switched the router off to give it a good long test. Now the white light is on and showing wi-fi is available but there’s no connection. I had a couple of texts from Virgin while I was away to say some work h...
