POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
How on earth do you talk to someone at Virgin Media? [MOD EDIT: Subject title changed for clarity. @K8tiem00 please add more information so members can help ]
Engineer set up everything but advised may need booster to reach whole of house and advised where to put it. Can I order one booster please
Hi,Would it be possible to order one for myself? Although we get decent speeds upstairs we get very frequent drop outs and slow speeds. I've tried multiple things like moving the hub and also splitting the wifi into 2.4 and 5ghz to no avail.Thanks in...
Over the last few weeks-month, my WiFi keeps dropping out. I’ve reset the hub each time but it’s now really impacting my wife who works from home, and the reason we joined Virgin for it’s reputable service, and she’s not being able to access her meet...
For the past five days my router HUB 5 has been working intermittently. It continually stops and comes up with the message "DS Scanning" or "Partial Service (US only)". I also get message below, even though I am the one that had logged in earlier. ...
Hi Apologies if this is a duplicate post. I have jsut ordered WiFi Pods. At the moment I split my 2.4 and 5gz signal as I have a number of smart devices that only use 2.4Will the WiFi Pods also broadcast the 2 seperate wifi signals (2.4 and 5) or doe...
Had a permanent red light on front of hub3 router. Been like it for prob 3 months or more. Tried rebooting, resetting, switching off many many times. Even left off overnight. It just comes straight back on red. No other lights show. It's where its al...
Hi, I just moved over to Virgin, already regretting the move. My powerline adaptors no longer work since switched from plusnet ADSL. Do I need to buy new adaptors or turn the virgin hub3 into a modem and connect it to my old to link router to get pow...
I’ve rebooted numerous times and tried 30 second reset but red light remains and wifi intermittently very poor ! Any ideas .
Hi. We upgraded to a Superhub 5 from a 3 and have had constant problems. We also have a pod which was previously connected to the hub 3.1) The VM connect app reports conflicting settings but is unable to correct them. The Hub 5 reports ethernet and W...
