How do I order the Wi-Fi pods?

[Gaspanic9]

Hi,
Would it be possible to order one for myself? Although we get decent speeds upstairs we get very frequent drop outs and slow speeds. I've tried multiple things like moving the hub and also splitting the wifi into 2.4 and 5ghz to no avail.

Thanks in advance

[jbrennand]

see this for info...

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[Ashleigh_C]

Hi there @Gaspanic9 

Thank you so much for your post and welcome to the community forums, it's great to have you on the team. 

A big thank  you to jbrennand for their help here, have you been able to follow these steps?

[Gaspanic9]

Think i've managed to fix it myself anyway, looks like it was line noise so i've used another coax and it seems to be be better.

[jbrennand]

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@Gaspanic9 wrote:

Think i've managed to fix it myself anyway, looks like it was line noise so i've used another coax and it seems to be be better.

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Another coax - sourced from where?  Is this a VM supplied coax?  Any 3d party cable will almost certainly cause issues.