POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
This is a weird one and somewhat unexpected.I've just upgraded from M500 to 1Gig and plugged in the new Hub 5 to replace the existing Hub 3 in my lounge. I use 4 Asus Mesh routers to get coverage around the house (Victorian with high ceilings and thi...
Hi, I need help with my WiFi pod order. Order placed 26th September, confirmation received same day. Pod not come yet. Virgin community support says should come within 3 days of ordering. So I contacted Virgin again on 12th October, told a new Pod w...
Hello I need to order a pod as my WiFi signal drops constantly in the bedroom. I can’t do it through the vm connect app as it doesn’t work, it won’t find my router. Have tried all possible solutions from the community. I refuse to ring as you get no ...
Hi I'm having a new problem. Not had Internet for 24hrs I think my router is broken, I've reset it several times and still nothing I get solid white light but when I search for available WiFi the router doesn't even show up. I phoned virgin yesterday...
Hi,We have clients from VirginMedia in UK not able to connect to our site (https://app.consultport.com/) with a ERR_SSL_PROTOCOL_ERROR message. According to blocked.org for app.consultport.com (https://www.blocked.org.uk/site/https://app.consultport....
I feel like I’m receiving full service outage more and more these days. yesterday everything was offline, then came back up around 5/6pm same day. now today, been full service outage again since 12pm.. still no fix… its more and more frequent… why?! ...
Hi we have no Internet or tv, no sevices
Hi I would like for virgin media to answer please. Could you confirm what the official power level range should be for down stream and upload On a hub 5 1gig service Thank you in advance
I have experienced stability issues recently with my combo of a VM hub 3 in modem mode and an Archer AX6000 router, which has been great, but is now dropping the internet connection occasionally for some reason.I see the following in the Hub 3 log ar...
For the last couple of weeks I’ve been getting constant outages initially one or twice a day but this week 4 or 5 times a day Hub 3.0 is in modem mode and the network log has been showing t3 no ranging responses. Today though I’ve had my first t4 ‘n...
