Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I'm experiencing network issues on fibre optic broadband
Hello, I am experiencing an odd network issue1. Browser pages randomly will get infinite loading bars and fail to properly load despite usually loading quickly.2. FFXIV will have a consistent start/stop lag every 3 seconds, as if packet loss but very...
My WiFI booster is not working
My WiFi booster is not working and very hot
Keep having to reboot my hub
I am sick to death of having to reboot my hub. I had a new hub a few week after having problems with my other. If you try to speak to someone you have to wait ages until they answer. I am seriously thinking of cancelling my package. Is anybody else h...
NO Broadband S9
Since at least friday of last week (9th ish?) I have had internet on & off as if it's a YoYo- so much so that I cant load pages at all, I cant steam (how I use the TV) & cant even think of playing games. I have tried the normal reboot, I tried unplu...
Hub 5x Modem Mode NOT coming at all
I spoke that he Virgin Media Unity team over the last few days about an update on the availability of modem mode on the Hub 5x used in the Full fibre areas (XGS-PON) and they quiet blatantly said it would not be coming to this devices so if this is a...
Hub 5 Guest Network won't connect
Installed the Hub 5 yesterday from a Hub 3, I had my hub 3 split into 3 networks 2.4, 5 and a Guest which and those setting seemed to carry across to the Hub 5. I can connect to 2.4 & 5 but not the Guest anymore. They all show but the Guest won't con...
Red light on router is continuously on
Hi, There has been a red light on the router (hub 3 M280) for about a week. The hub has been reset and did not resolve the problem. There is an intermittent fault, as the wi-fi vanishes and then comes back. According to info it is best to switch of...
Replacement Pods needed
I had an engineer visit last week as I was having various wifi issues and also one of my boxes wiped all my recordings. He checked the router and we also removed the 3 Wifi Pods that I had as it appears they were causing a problem. Without these I no...
Resolved! VM Connect App still not working
The app hasn't been working for several months now. When I try to connect, I get a message "we can't find your hub". I have reset the hub numerous times but to no avail. I have deleted the app from both my iPhone and iPad, reinstalled on iPhone only,...
Red Light on hub
Internet is on - red light permanently on so making internet drop in and out an preventing me from logging into work PC. Can't get through to anyone at Virgin - did what was recommended by Virgin online about resetting etc - now it says still a prob...
