UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi, How do I obtain either the wifi pods or powerline boosters?Had an issue at the back of house with dropped wifi connections, tested with the connect app and says I need a booster or similar.Can’t find a way to order them?
Does anybody have the same issue as myself? I have a Texecom premier alarm system and since installing virgin media from sky last month it won’t connect to the WiFi. I’ve had an alarm technician to look and he tells me all is ok with the alarm it’s t...
Hello New virgin customer. I can’t seem to connect my ring door bell to my 5.0 hub any one have any advice. Got everything else connect phones iPads Alexa devices smart plugs and bulbs but Door bell won’t connect. Was working fine on Sky.
Hi, new to the forum. Trying to find out why my Hub 3 keeps rebooting/resetting itself. I've posted the network log below if this helps.Network LogTime Priority Description15/04/2023 14:31:49criticalNo Ranging Response received - T3 time-out;CM-MAC=*...
Good evening,I’m currently on the m250 but over the past month internet dropouts have been getting worse and worse. My partner works from home and some days is having to work entirely from her work dongle as she can’t rely on connection during confer...
Ok can’t use connect app as says conflicting settings, things I have tried :-60 second pinhole reset delete app and data and reinstall disconnected all pods and retried Trouble shooted in connect appany help appreciated
Hello,Following a power outage I am unable to get internet through my virgin hub4. There is a solid white light and that is all. I tried factory reset by holding down the reset button for 60 seconds but it does nothing.Any suggestions please?thanks C
Ever been with virgin less than a month and it’s unbearable. Internet dropping several times an hour. It’s impossible to work, to even watch a film. I assume we should cancel the contract. It’s affecting both wired and wifi connections and had nothin...
Can a staff member please check if a noise problem exists in my area.I will post information here.Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13310000006.542QAM 2562521390000005.741QAM 256131470000005....
We have a new hub 4 (which we've had nothing but problems with) We have just bought a new ring doorbell but can't set it up as it can't find the WiFi network. I have the exact same issue with my new kindle, it also can't find the WiFi network (I have...
