Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Fibre fault - South Wales?
Hi,I have the 5x Hub and using XGS-PON in South Wales. It has been down since 3pm with a flashing red light on the router. My understanding is that this shows the router is not connected to the Virgin network and therefore I suspect there is an outag...
Wifi pods not connecting to hub 5
Hi, I got my self-install kit for hub 5 today and my wifi pods I had with my hub 3 won’t connect to the new hub, the flashing light stays on both of the pods. Please could someone help me with this? Thank you
Area 21, services going off 10pm – back on 8am every night with no fix date.
Since the 6th January, customers in area 21 have had their services go off at 10pm and go back on at 8am in the morning. An Engineer informed me that SSE has to replace the power to the cabinet. While Virgin waits for SSE to do that, there is a man s...
Hub 3 - Complete failures multiple times a day. needs re-boot each time?
Hi all.... hoping I can get some help here as have tried support live chat & WhatsApp several times in the past week with long waits and no resolution.I have a Hub3 which is several years old - possibly over 5 but I can't remember exact details.At mu...
Wifi pod showing connected but not in app
Hi For some strange reason my WiFi pods are showing connected but in the app its showing as no pod is connected. Everything was working fine a few days ago I've only just noticed it today that it's no longer connected in the app.Any ideas why this is...
Resolved! Is it actually possible to order a wi-fi pod before I die of old age?
I have a wi-fi black spot, so wanted to order a wi-fi pod, but it's proving very tricky. I looked at how to order a wi-fi pod and it directs me to the VM connect app. Apparently if the app detects a speed lower than your contract it directs you to or...
Virgin connect app
Managed to get connected to the app and now it's gone down again and my sons computer was paused and now can't unpause it why is this app so bad why can't virgin keep it working I'm so angry !
Pods and VM connect not working !!!
Sorry, long storyBeginning of December wifi dropping out upstairs. Booster pods flashing, so tried looking at setting them up again though VMConnect app, hub not found. Rang customer support, spent a couple of hours on the phone trying various reset...
CONSTANT RED LIGHT ON HUB 3.0
I’ve had a solid red light on my Hub 3.0 since Boxing Day. Wifi is okay, but a bit flaky from time to time. I have tried resetting the hub numerous times over the last few weeks and have checked all the cables (including unplugging and plugging back ...
Trying to cancel engineer visit
Hi,Our broadband went down last night and the service status checker guided us to book an appointment with an engineer, which I did, for Saturday. However, the service has since been restored so now I need to cancel this appointment, but it doesn't s...
