POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, I was having problems with the wifi and did the troubleshooting which guided me to a factory reset. Now only the 5ghz is showing up and all the smart bulbs, washing machine and things have been disconnected. They all require the 2.4ghz but it's d...
Hi,I keep getting an error when I log in to the connect app “oops something went wrong”. I have tried restarting and refreshing but no joy. It worked fine up until a few days ago. I have the Hub 5x fyi. Also whilst I’m here, I’ve never been able to p...
My WIFI Pod was working, but just received a new Hub 5x and the Pod will not connect!Tried turning off and on without success. Held reset button for 10 seconds and it still not recognised by the router. Seems to go through correct sequence, but at th...
Hi, I'm having a few issues with the VM Connect App. I've read about the issue with the pause/unpause function, which is affecting me but now the app is unable to find my x5 router at all. I get a brief message saying its an issue at their end (Virg...
Hello everyone has anyone had an issue with there modem making a whining noise the modem was installed last year but suddenly it’s started to make an unbearable noise can anyone guide me on what to do next
My virgin connect app says I am not at home when I am.and.connected to the wifi.The hubs don't connect to devices. Very poor and frustrating
I’ve had a solid red light on my Hub 3 for a couple of weeks. Wifi is okay, but maybe a little flaky. When I rang to ask what was happening, I was told it would be gone in 24 hours, but obviously this hasn’t been the case. I’m a little concerned my h...
Had new hub 3 installed over weekend after it overheated. Technician came, replaced hub 3. Now our WiFi pods will not connect. One flashes blue. One flashes white. Tried the connect app. That tells me I’m not home?! Even though I’m sat here right now...
I live in a 4 story house with brick walls and am struggling to get wifi coverage throughout the property. Extenders have caused issues with "Connected without internet" so Virgin tech told me to turn the extender off - something to do with a SSID co...
As you can see from my thinkbroadband graphs over the past few days there is a constant issues with latency services with my home WiFi. Despite rebooting and even receiving a new Hub 4 the issues still occur.
