Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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No internet - constant amber light

Any help would be much appreciated as I couldn't find an alternative support. In short, our connection keeps giving the same error, no internet or limited internet. I have tried everything as the website refers to rebooting the hub over and over whic...

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How to get help from VM

Hi Can anyone help? sent over 4 hours on phone with VM cut off at least 6 times. Wifi not working keeps dropping and not registering on my work laptop or some ipad for homework. Promised eventually a call back from tech 2 team but if course it didn't...

smg75 by Joining in
  • 194 Views
  • 4 replies
  • 0 kudos

No White Ring Light

Strange one! My wifi & ethernet are working perfectly aswell as the blue lights (wps) and red light (connection issues) but my hub is just in darkness?? Does that mean a bulb has blown? Ive checked my settings and the brightness is set to 100%! Any i...

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SAMSUNG tab s2 wont connect?

I put my Samsung away for a couple of months, but when I got it out, there was no connection though Virgin Media HUB 3. I tried a few things, but I got the same result. So I settled on FACTORY RESET. After doing that, it still didn't connect. So now ...

ron101 by On our wavelength
  • 562 Views
  • 22 replies
  • 0 kudos

Speak to a manager-complaint

Hello, can anyone tell me how I can speak to a manager to resolve a complaint.Virgin has disconnected us in error and we have no WiFi, TV or phone. Two of us work from home so this has been a nightmare.I have rang repeatedly this week and have  been ...

Redfos by Tuning in
  • 539 Views
  • 8 replies
  • 0 kudos

ERR_SSL_BAD_RECORD_MAC_ALERT when using Chrome

Hi,I'm new to VM and I'm having a problem with some websites When using Chrome I sometimes get ERR_SSL_BAD_RECORD_MAC_ALERT. This is particularly bad on ebay. After a few seconds the page will load correctly.  A similar problem exists with other brow...

WIX Domain/website issue

I recently purchased a premium account to host my business website. I had my domain hosted by Google but because I was building a site via Wix, I decided to transfer my domain to it so that it was all in one place.Since then, the website has not been...

Resolved! Ordering Wi-Fi Pods - how ?

I’m a new Ultimate Volt customer.  I was previously with BT and my home required three Whole Home disks.  I have run the Virgin scanning app, run the optimisation and rerun the scan.  I have the same Wi-Fi black spots I have always had.  How do I ord...

Iain7 by Joining in
  • 410 Views
  • 3 replies
  • 0 kudos

Intermittent connection loss

I have a hub 5 and have never had any issue until around a week or so ago. At different times of the day, the broadband will lose connection and coke online again after around 5 mins with no intervention. Yesterday, I did a full factory reset of the ...