POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Do I qualify for the WiFi boosters?How to I order them and is there a charge?
I've ordered two free Pods over the past few weeks - and so far none have been delivered. Not even a text, email or any orders shown in My Virgin Media.The first pod was ordered on Saturday 4th November. (I also ordered a hub upgrade from Hub4 to H...
As per the title is there any easy way to connect to the 2.4ghz channel without splitting the channels and renaming each one. I set up my parents with sit channels to make connection smart bulbs and plugs easy buy they selected optimise WiFi on the a...
HelloWe have recently had all the paths dug up to install a new network within our estate. Why has this been installed using coax cable. There was also no ducting installed just buried. Virgin website says we are upgrading existing coax to copper. ...
We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. However the last two days, the Internet is completely dow...
Ive been getting regular intervals of packetloss for almost a week now. Ive tried restarts but not fixed anything. Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID12027500002.738256 qam922107500002.538256 q...
Hi I am now with BT broadband as of this morning. When I cancelled with virgin it was agreed that I would be disconnected on the 8th October. This didn't happen and now I've noticed a new bill for £49 for services from 16th to the 6th December. Sorry...
Just received hub 5 but there is no power with it,old hub 3 power lead is not compatible & now old hub 3 won't connect because my service has been activated to the 1gb for hub 5 so left with no Internet.
Hi hope someone from virgin media can help had an online chat with support re a pod as in my bedrooms I'm getting 5mb download, screenshoted app to prove and they said ill order you a pod one at a time, reading on here I should have got an email but ...
There are exposed live cables on my property as the protective casing is faulty. This is causing a serious health and safety hazard - please can you fix this urgently.
