Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Noisy rocking Manhole cover
I need help with a noisy manhole cover located just outside our property on Whightman Road (n8 0hh). The manhole cover makes a loud metal clanking noise every time a vehicle drives over it, which happens frequently due to the road's busy nature. It's...
Resolved! Hub5 Password Incorrect 192.168.0.1
I am having trouble logging into the admin panel on my new hub 5, i keep getting told that my password is incorrect.The password on the bottom is this below. i am reading it as "fuo/7iePFnzg", but the slash looks wrong, and not like the other slashes...
Volt Gig1 Hub5 WiFi pods
Hi, I’ve just upgraded to Volt Gig1 from 500mb, I was using my SH3 in modem mode along with 3 x Deco M9 Plus as we live in a 3-storey house and the signal wouldn’t reach all over property. The Deco M9 Plus is WiFi5 and can’t deliver gigabit speeds so...
Slow Gigabit broadband speeds and drop-outs
Hello, my set-up is:I have Gigabit broadband from VM and a Hub5.I have the Hub5 in modem mode.I use an eero mesh system.I use an 8 port DLINK Gigabit switch that distributes using CAT6 to various rooms and floors in my house.I have eero satelites loc...
Broadband
We set up virgin last week to take effect from tomorrow to then get a message from VM saying there is an account active 廊 contacted landlord to contact previous tenant but they havnt cancelled. I need this set up for my mother and very important for ...
Resolved! Re-emerged internet/TV issues
We have ongoing network issues coming into our property, this happened for about 8 months last yr and then finally got fixed, not sure by who or how.Since a network upgrade in Feb???(I think), the gremlins have re-appeared and when they do our Intern...
No signal in bedroom
Just moved our router into another room downstairs but now my son has no signal at all in his bedroom upstairs (cannot even perform an Ookla speed test). I have been informed by a virgin technician that if speed is below 10mb then that means the hub ...
Resolved! TV, Broadband Down
Came home on Saturday to find TV down. This was noticed as a frozen picture tried changing channels to no avail. So go to Settings-->Connect to the Virgin Media Services now--> Connecting-->Preparing (Finished)->>Connecting (Failed whilst negotiating...
Intermittent high packet loss with broadband connexion loss
I’ve been getting my internet through cable for more the 27 years originally with Telecential, via all the intermediate providers to Virgin Media. Once originally set up, it has mostly been reliable except for a few area outages from time to time. Un...
Resolved! Connect App no longer finds Hub4
Hi. For the last 3 days the Connect App cannot find my Hub4.Initially the WiFi Pods also lost connection. After talking to customer service I was told the Pods were broken. (Both failing at the same time didn't sound correct).Anyway I reset the Hub4 ...
