wifi connected, but no internet

[Redzorro]

Hi Ryan,

I'm struggling with the same issues as others earlier in this thread.

Internet keeps cutting out, although the wifi symbol shows I am online and connected. Eventually my phone switches over to 5g, but quite frustrating, especially as I work from home.

Any suggestions?

Many thanks!

Rob

[Client62]

Settings to discourage mobiles from dropping Wi-Fi and reverting to the GSM mobile data.

For iPhones...

Disable "Wi-Fi Assist"   

Ref:https://support.apple.com/en-us/102228


For Android phones...

Disable "Switch to mobile data"

Settings >> Connections >> Wi-Fi >> ... ( 3 dot menu ) >> "Switch to mobile data"  ( set to OFF )

[Ashleigh_C]

Hi there @Redzorro 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you to our community member Client62 for their advise so far. Have you been able to try the settings advised?