POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I have been offered a 500mbs to 1gig upgrade but have 2 questions...1 - will I be sent a new hub (I have a Hub 3 at present) and can I self install?2 - I have 3 pods; will they automatically to the new hub?Thanks in advance
Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. Clicking the link to order brings me to a page to change my package, paying an extra £8pm. As a Volt customer with Virgin Me...
Hi, My virgin WiFi Hub 3.0 has got a constant orange light and our internet is working but download speeds are slow.I have:- turned it on and off at the wall- checked all cables, switches etc for loose connections- pressed reset button for 15 second...
When I was with sky I needed a booster to make sure I get internet through out the flat, based on being with virgin I’m going to need the same. I’ve done speed test. What’s the quickest way of getting a pod to improve the wifi?
Hello,I've had never ending crap from Virgin Media for several years now. I'm so close to leaving Virgin at this point. I would have already left if I had Openreach fibre in my area, as I work for Openreach myself and it's a no brainer to leave VM an...
I was connected to your "precious" broadband on 25th of September. From the get go, the router was showing solid yellow light. "Technical issue" - I thought. Will be fixed in no time! How blindly naive I was. I called a helpline and was told that it ...
I have had no braodband or TV service for 31 days now. Have spent numerous hours on the phone to Virgin Media and the experience has been appalling.After waiting three weeks for an engineer appointment to fix the cable to my house - today - they ha...
Hi Team,I've been seeing Packet Loss on my line since late August. I've also noted the Hub jumping US channel regularly, which can often lead to brief outages as it re-syncs.I had an engineer out on Tuesday 19th, who removed a 6dB FP Attenuator from...
We moved house a year ago and decided to stick with Virgin but upgraded to the Gig 1 Fibre Broadband package.Over the last few months the connection quality has steadily been declining, with random short bursts of connection loss and then devices rec...
Can someone assist with my issue? I got disconnected, even though we agreed that saturday the 7th will be when the Internet will go off. It went off on Thursday instead.
