POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Had this Hub 3 Router installed yesterday as I'm 1 days with Virgin 500mb and I have had this orange light since installed.. Was told by engineer installing it should change to white when Installing but never been White.. Called VM today and the chap...
My internet (wifi) cuts out every few hours for 30 seconds at a time. It’s been happening daily since I got the virgin fibre a month ago. I have not tested wired. I have set up a thinkbroadband monitor. Please help - thanks!
Good Evening We've been having an issue for the past few days where it looks like our IP is banned on certain websites or something? We have been unable to access websites such as Argos.com, asos.com, Lufthansa.com. Some websites like Amazon gave me ...
I get a lot of service interruptions on my broadband. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchroniza...
Hi Virgin,I have a new contract and a Hub3.0 router replacing the old equipment. The performance of the new service is abysmal in comparison to the old Virgin equipment previously installed (older model of Hub 3 , same service speed).. Wireless is ...
Cant connect to my HP Printer to Hub 5, very frustrated as new virgin customerTried disabling 5GHz, disabled channel optimisation, adjusted wireless mode, mac filtering off, reset several times - all to no availAll other devices, some pretty old - ea...
We recently had our Hub 5 installed by Virgin. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. 2 Engineers have suggested Virgin...
Hi allI am a very disappointed customer as I have just booked the 5th technician to come over and fix my broadband issue since June. It's always the same problem, internet randomly stops working and lights flashing green on router, resetting and rest...
Broadband went down an hour ago here in Cardiff. The automated tests said no issues (via phone call to 151) and a link was sent if rebooting didn't work. It didn't. The link won't work either "This site can't be reached"!Anyone else having problems?!
My pc keeps saying no connection my smart meter is saying low signal and my phone it very poor i dont get any signal upstairs in my home what do i do
