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No https access at all with virgin since 2 days

Salamh
Joining in

I have no https access using Virgin broadband. I cannot do my work

7 REPLIES 7

jpeg1
Alessandro Volta

You'll have to give much more information before anyone can help. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

I cannot access any secure website , I got your connection is not private. I believe this is a problem with Virgin provider, if I switch to my non virgin mobile hotspots all is working.

Client62
Legend

Do you have a Hub 5 in Router mode, and have Smart Security enabled when you look in the VM Connect app ?

Yes

It works if I disable smart security 

jpeg1
Alessandro Volta

If you are sensible with your own security, you can turn it off.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Client62
Legend

Keep Smart Security disabled. 

This is the second post in two days where Smart Security has gone wrong and caused the customer to loose access to web sites.

After the utter mess of Child Safe is Smart Security already another similar abyss of trouble ?