No RF signal detected

[lwk1802]

Hi, broadband has been disconnected from last night though a number of reboots, resets, and reconnecting power, ethernet cables to the wall.

I'm using Hub 3.0 and the hub shows flashing green light with green LED wifi icon. According to the self test, no RF signal is detected.

 

 

What should I do and when I could have the Wifi? It's urgent.

Many thanks

[Client62]

Check the cables are tight at the Hub and at the wall socket.

Call 0800 561 0061 to see if there is a local fault.  

If not call customer support and report the outage. 0345 454 1111

[Albinas]

Same here. 

 was an issue with email this morning and while they were fixing email they disconnected my Internet.  And even after no issues now on their side my Internet not back. I reset to factory reset,  unplugged and plugged all cables back, nothing helps. App suggested call engineer and says that I might be charged £25, so 🤔  Any help how get Internet back before Monday?

[Steven_L]

Hey lwk1802,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I have looked into this on our system and cannot see any area issues or problems with your connection, are you still having issues at the moment?

Kind Regards,

Steven_L