on 11-10-2023 19:54
Our box is on organge and we have nothing !
on 11-10-2023 20:20
If its a Hub3 - ignore the orange light it signifies nothing but a fading LED.
Is if flashing ? Do you have connectivity on an ethernet cable connected device ? Can you test that?
Also...
First thing is to check for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.
If nothing shows on there, try calling it in as a fault - free on 150 (VM line) or 0345 454 1111 others (national rate). See what they say when they test your connection. If they say it’s a known fault, get a fault reference number.
Or, a VM person should pick this thread up and be able to help but it can take a few days.
on 13-10-2023 20:40
Hi Hunter5,
Thanks for your post - we're sorry for our delayed response and for the broadband issues you've been facing.
I can see you've been able to speak with our team on a few occasions since posting. Is there anything else we can still help you with?
Let us know