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New hub 5 not connecting to Amazon Echo or virgin pods

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clubberlang
Tuning in

on ‎06-04-2023 16:48

Hello

I've received the hub 5 But it will not connect my Amazon Echos and my virgin WiFi Pods I've reset rebooted the lot thank you

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)
In response to clubberlang

on ‎13-04-2023 09:16

Hi clubberlang,

Thanks for your update on this. I'm sorry to hear your Connect App isn't working as intended. I'm going to send you a private message as it looks like we will need to run some further checks.

Please look out for my message in the top-right, purple envelope.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


See where this Helpful Answer was posted

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legacy1
Alessandro Volta

on ‎06-04-2023 17:19

Send the pods back get your own router with 1Gb ports and put hub in modem mode
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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Client62
Legend
In response to legacy1

on ‎06-04-2023 17:43

The Hub 5's defective WiFi goes on strike once again.

Quelle surprise !

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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

on ‎10-04-2023 11:55

Hi @clubberlang,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Hub 5 and with connecting it to our WiFi Pods. 

Have you taken a look at our WiFi Pod Troubleshooting page to see if this can help rectify your connection issue? Have you taken a look at our Connect App to see if this can help as well?

I've taken a look at our systems and I cannot see any issues that would be causing issues with your connection. Please take a look at the suggested pages to see if this can help rectify your issue.

If you're still experiencing these issues after this, please let us know so that we can look into this further for you.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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clubberlang
Tuning in
In response to Paulina_Z

on ‎10-04-2023 14:58

Hello I've tried that and regards the connect app it never works always says I do not have home broadband.

Tried virgin media they were supposed to call me Friday but as usual they never have

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)
In response to clubberlang

on ‎13-04-2023 09:16

Hi clubberlang,

Thanks for your update on this. I'm sorry to hear your Connect App isn't working as intended. I'm going to send you a private message as it looks like we will need to run some further checks.

Please look out for my message in the top-right, purple envelope.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


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JamesB1
On our wavelength
In response to Reece_MH

on ‎19-09-2023 21:06

I have the same problem of Hub 5 not connecting to my Amazon Echo. I have now got my Echo show to connect. Can you give me advice on hoy to connect to the Echo. I haven't even looked at the pods yet! I also cannot open the Hub 5 home page using 192.188.1.0 It is so disappointing to have this trouble when everything worked OK on the previous hub.

Regards, Jim

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Client62
Legend

on ‎20-09-2023 07:19

When connected via the Hub 5, the home page is at :   http://192.168.0.1    

If you are unable to access this link disable the VPN on your device.

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