Need help from virgin pairing old pods from hub 3 to hub 5

[Smokey999]

Please can a mod pair up my pods from my old hub 3 and move them onto my hub 5 ..?

[Client62 · Accepted solution]

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

[Smokey999]

Hi I called today on the 0800 number..

I got a level 1 technical and they are saying I need the next level up…

he tried a few things but nothing seemed to work..

[Zoie_P]

Hi @Smokey999,

Thank you for your post. I can see you have reached out to our team since your post. Can you please let us know if you have got this sorted?
Thanks,
Zoie