Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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  • 15 replies
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Safesearch not wirking

Hi,My safesearch settings is not working.I have disabled it via the website and app, yet certain sites will not connect.However, when I use a VPN service, these sites can be reached. So this is not an issue on the website end, more a problem with my ...

Ashcomm by Joining in
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  • 6 replies
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Connectivity Issues - gig1 connection

Hi,I have been experiencing connectivity issues for a few days now, but last night it became much worse. I have a gig1 connection. I have been running a BQM from thinkbroadband since last night.can anyone help please thanks 

Ed87 by Tuning in
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  • 10 replies
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Please Return Router Message. I have!

Yesterday I received a received an SMS and an email asking me to return my old router, which was faulty. However, I dropped the old router off at my local Yodel delivery hub well over a week ago, packed in the original box (with new label). Is there ...

Andyelle by Tuning in
  • 175 Views
  • 1 replies
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Very poor wifi signal

Hi All, I still have a very poor 5g signal in my house, 2g isnt as bad but is noticably slower. I had an engineer come out and check the equipment last time i was having issues in May 2021. He said there was a few problems and my DB readings were way...

jord001 by Tuning in
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Resolved! Hub5 vs Hub3 WiFi

Whilst I wait for a fix for my Hub5 install a quick question to save me time testing.My Hub3 signal was poor upstairs so I bought an Asus RT-AC86U, in the interest of less cables I was wondering if the Hub5 signal is better letting me retire the rout...

Teebee by On our wavelength
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  • 5 replies
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Private messages

Is a normal for vm staff to ask: Can you confirm your full name?Can you confirm the account number?Can you confirm the full name on the account?Can you confirm if you are the account holder?Then the next day after already confirming the above:Can you...

Viper-t by Fibre optic
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Broadband down TW10 7NH

My broadband almost doesn't work last 4 days. VM is trying to repair it (as they said), but broadband is working only after 8pm these days. Whats going on? I don't want to hear your promise, I need result. TW10 7NH. 

Jb371 by Joining in
  • 248 Views
  • 4 replies
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2.4ghz not working

HiI’ve got the 2.4ghz and 5ghz separate on my Hub 3. Within the last two weeks I’ve lost the 2.4ghz network, happened about four times now. The 5ghz side carries on working completely fine. I reboot the Hub 3 and the 2.4ghz comes back. Any ideas what...

kb2605 by Tuning in
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  • 2 replies
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Constant red light on. Hub

Hi,I have had a constant red light on my hub for two weeks or more now. I have reset and rebooted numerous times and the red light just won’t go. The connection has been very intermittent too. Tried to get onto WhatsApp to chat to customer services b...

Connect app and hub3

My virgin media connect app won't connect to my Hub 3. Can anyone help?I'm a long term Virgin customer and my WiFi is working well.

Azeem2 by Joining in
  • 249 Views
  • 3 replies
  • 0 kudos