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Losing the will to live

LRLR08
Joining in

2 weeks ago

I have been without broadband since Friday morning ( lost a days work ) still not fixed. Updates are absolutely nonsense. Does anyone human work at virgin media at the weekend or is it just all automated gumf . When will this be fixed? Honest update pls? 

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3 REPLIES 3

Client62
Legend

2 weeks ago

A repair SLA is only available with VM Business.

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jbrennand
Very Insightful Person
Very Insightful Person

2 weeks ago

See my latest reply on this thread...

https://community.virginmedia.com/t5/Networking-and-WiFi/Disgraceful-service-from-Virgin-Media/td-p/...

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Beth_G
Forum Team
Forum Team

2 weeks ago

Hi LRLR08,

Thank you for your post, welcome to the Community Forums.

We're sorry for our delayed response and for the issues you've had with your broadband over the weekend. We do hope that the issue has now been resolved, however if you are still in need of some help, I've sent you a private message so I can take your account details and look into this further with you.

Thanks,

Beth
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